Prestashop

To add a chatbot to your Prestashop store, start by creating your Onchat chatbot. If you don't have an account yet, you can sign up for a free Onchat account. If you need help creating your chatbot, check out this detailed guide.

Uploading the OnChat Prestashop module

First, download the Onchat module from here (works with Prestashop 1.6 and above). To upload the module to your Prestashop, follow these steps:

1. In the left sidebar of your Prestashop admin dashboard, click on Module Manager under the Module menu.

 

 

2. Click Upload a module button

 

 

3. Click “Browse” to select the OnChat module file. Once the upload is complete, you can configure the module by clicking the “Configure” button.

 

 

4. The configuration is as easy as 1-2-3 — just enter your OnChat chatbot ID. This will add the chatbot to your store and allow it to recommend products directly from your Prestashop database.

 

 

 

How to Find Your Chatbot's ID

To find your chatbot's ID, log in to your Onchat dashboard and navigate to "My Package". Here, you can find details about your OnChat.ai package and your chatbot's ID. Copy the ID and paste it into the Prestashop module settings.

 

 

Enable your chatbot to answer order-related questions

Your chatbot can answer order-related questions like the payment status, order status or the shipping status. To enable this you need to follow the following steps.

1.  Click the "Online Store" menu on your Onchat dashboard, find the Prestashop option, and click the "Connect" button.

 

 

2. Add your Prestashop webservice key and the url of your store.

 

 

By doing this, your chatbot will be ready to handle order-related questions.

 

Where to find your Prestashop webservice key

To create or manage webservice keys  follow these steps:

1. Go to the Advanced Parameters > Webservice menu on your Prestashop dashboard

 

 

2. First, make sure the webservice is enabled. If it’s not, activate it and click “Save”.

 

 

3. To generate a new key, click the “Add new webservice key” button.

 

 

4.  On the next page, fill out the form. Start by clicking the “Generate” button to create the key. Then, under permissions, locate “Orders” and select the “View (GET)” option. Finally, click the “Save” button.

 

 

 

Back

---