How to choose the right plan for you store

When most people set up a chatbot, they expect it to “just work.” But after a few tests, reality hits:

• It gives vague answers
• It doesn’t know your products well
• It misses opportunities to convert visitors

And the problem is almost always the same: The chatbot wasn’t trained the right way.

Choosing the right way to train your OnChat chatbot can make the difference between a chatbot that just answers questions… and one that actually sells, converts, and supports customers 24/7.

But here’s the truth:
👉 There is no “one-size-fits-all” approach.

The best training method depends on the size of your store, your product catalog, and how dynamic your data is.

There Are Two Ways to Train Your Chatbot

When setting up OnChat, you’ll mainly choose between two approaches:
training from your website content or connecting directly to your store backend.

At first glance, they might seem similar. In reality, they solve completely different problems.

 

 

1. Training by scanning your website

This is usually the first method people try — and for good reason. With just a sitemap or a few URLs, OnChat can scan your website and learn from:

• product pages
• category pages
• blog posts
• delivery, payment, and FAQ pages

In a matter of minutes, your chatbot starts understanding your business. This approach works incredibly well because your website already contains the language style your customers expect. It reflects how you describe products, how you explain delivery, and how you position your brand. That’s why for smaller stores, this method is often more than enough. However, there’s a limitation you should be aware of. The chatbot learns from what is written on your site, not from what is happening right now in your store. So if a product goes out of stock or the price changes, the chatbot won’t always reflect that instantly.

2. Training by connecting to your platform (Integration)

The second approach is more powerful, but also more advanced. Instead of learning only from content, OnChat connects directly to your store (Shopify, WooCommerce, etc.) and can:

• search products in real time
• access stock and pricing
• retrieve order details
• recommend products dynamically

Now the chatbot is no longer just “informed” — it becomes operational. That’s a completely different level of experience. Instead of giving general answers, it can respond like a real sales assistant: offering accurate product suggestions, confirming availability, and helping customers make decisions on the spot. This is especially important for larger stores, where products, prices, and stock levels change frequently, and customers expect up-to-date information every time they interact.

 

The Best Strategy: Combine Website Training + Integration

If you’re wondering which method is best, here’s the real answer:

👉 Use both.

This is the most effective way to train an AI chatbot for eCommerce.

Why This Works

Website training gives your chatbot understanding and context

Integration gives your chatbot accuracy and real-time data

Together, they create a chatbot that:

• answers naturally
• provides correct information
• recommends products effectively

 

So… Which Plan Should You Choose?

 

 

This is where your store size and complexity really matter.

If You Have a Small Store

If you’re just starting out or have a relatively small catalog, you don’t need to overcomplicate things. The Basic plan that supports website scanning is usually the best choice. It allows you to:

• launch quickly
• answer customer questions
• guide users through your products
• capture leads

And most importantly, you can do all this without technical setup. For many stores, this alone already improves customer experience significantly.

If You Have a Growing or Large Store

As your store grows, expectations change. Customers want:

• instant product recommendations
• accurate availability
• order tracking
• responses across multiple channels (WhatsApp, Instagram, etc.)

At this stage, relying only on website content is not enough.  You’ll want to move to a plan, Premium or Pro,  that supports integration, and combine it with scanning. No technical setup required  and this is where OnChat really starts to shine — not just as a chatbot, but as a sales and support system. 

 

Final Recommendation

If you remember just one thing, let it be this:

👉 Small store → Scan your website
👉 Growing store → Scan + Integrate

That’s the simplest path to:

• Better answers
• More conversions
• Happier customers

 

Modern eCommerce customers expect instant answers, 24/7 availability, and personalized experiences—and a properly trained chatbot delivers faster responses, higher conversions, and lower support costs.

With OnChat, you can launch in minutes using website scanning, upgrade anytime with full integration, and easily scale your chatbot as your business grows.

 

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