Woocommerce

To add a chatbot to your WordPress website or WooCommerce store, start by creating your Onchat chatbot. If you don't have an account yet, you can sign up for a free Onchat account. If you need help creating your chatbot, check out this detailed guide.

Install the Onchat plugin on your WordPress

First, download the Onchat extension from here. To add the Onchat plugin to WordPress, follow these steps:

1. In the left sidebar of your WordPress admin dashboard, click on Plugins.

 

 

2. Click Add New Plugin in the left sidebar or at the top of the page

 

 

3. In the search bar, type "Onchat" to find the plugin. Locate the Onchat WordPress plugin, click Install Now, and then click Activate.

 

 

4. In the left sidebar, click Settings, look for Onchat click on it, add your chatbot ID and click “Save changes”.

 

 

How to Find Your Chatbot's ID

To find your chatbot's ID, log in to your Onchat dashboard and navigate to "My Package". Here, you can find details about your OnChat.ai package and your chatbot's ID. Copy the ID and paste it into the WordPress plugin settings.

 

 

Enable your chatbot to answer order-related questions

Your chatbot can answer order-related questions like the payment status, order status or the shipping status. To enable this you need to follow the following steps.

1.  Click the "Online Store" menu on your Onchat dashboard, find the WooCommerce option, and click the "Connect" button.

 

 

 

2. Add your WooCommerce store consumer key, consumer secret and the url of your store.

 

 

By doing this, your virtual assistant will be ready to handle order-related questions.

 

Where to find your WooCommerce consumer key and consumer secret

To create or manage keys for a specific WordPress user, follow these steps:

1. Go to WooCommerce > Settings > Advanced > REST API in the left panel of WordPress and select Add Key.

 

 

2. You’ll be taken to the Key Details screen where you need to add a description, choose the user for whom you want to generate a key, select the Read/Write level of access for the API key, and click Generate API Key.

 

 

3.  Once the keys have been generated, you should see both the Consumer Key and Consumer Secret keys displayed.

 

 

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